• Returns accepted within 30-days of purchase with receipt or matching POS lookup.

• Items/services bought as “final sale” or “special order” follow the terms stated at purchase.

• We reserve the right to refuse returns that show signs of misuse or anything that may pose a biosecurity risk.

• Refunds are made to the original payment method only.

• If the return is past 30-days, no receipt or other proof of purchase is available, or a refund to the original payment is not possible, store credit will be offered.

Health Guarantee: 7 days (excludes specially marked exotics)

If an animal dies within the health guarantee we ask that you bring the animal to us for an in-person check.

Requirements: original receipt; animal evaluated by staff; include any habitat info we request.

If there are no obvious signs of neglect, a full refund will be provided.

Health Guarantee: 14 days.
What’s Covered: latent illnesses not caused by husbandry errors.

Process: bring the animal and receipt; we may request temps/humidity logs and photos of the enclosure; our team will evaluate and may offer treatment, exchange, or refund.

Not Covered: injuries/illness from improper housing (incorrect heat/UVB, cohab issues), feeder impaction due to husbandry, or housed with existing ill animals.

Guarantee: 7 days for store credit or replacement.

If Loss Occurs: bring the fish/invert remains (in a separate bag), receipt, and 8–12 oz of tank water within the guarantee window; we test water on the spot.

Not Covered: poor water quality (ammonia/nitrite/pH/nitrate outside safe ranges), aggression injuries, or mixing with sick stock.

Dead-on-Arrival (same day): immediate replacement or credit once water is tested.

Guarantee: 24 hours for store credit or replacement if water tests acceptable; after 24 hours, no warranty.

Requirements: remains, receipt, and 8–12 oz of tank water for in-store testing.

Not Covered: water-quality issues, acclimation errors, aggression, pests introduced by existing stock.